Introducing DataTrack The DataTrack System is a powerful, web-enabled service and support management system designed for helpdesks, call centers, software development teams and IT departments. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an affordable, all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments and much more. Automated, seamless and ubiquitous A seamless, ever-present software layer, the DataTrack System simplifies support management, communication and collaboration by automating most of your existing workflow. With intuitive, easy-to-use tools like rules-based automation and escalation, integrated web client, correspondence tracking, and email-to-ticket conversion, the DataTrack System builds powerful connections with employees, customers, vendors, and other business partners. More info... Run a professional, efficient service desk Track and support your IT assets Improve user satisfaction and productivity Self-help with integrated Web Client and Email Receiver
Now offering these plugins for the DataTrack System   Web Demos Active Directory Integration   Getting Started Web Client Custom Reporting Creating/Upgrading Database Escalation and Automation Email Notifications   The Active Directory Integration (ADI) plugin for the DataTrack Server interfaces with Microsoft® Active Directory to enable account authentication and automatic import…   Email Receiver   DataTrack Email Receiver is a plugin for the DataTrack Server that enables requesters and end users to submit work orders via a simple, free-form email…   Network & Workstation Audit   DataTrack Network and Workstation Audit (NWA) is a plugin for the DataTrack Server that simplifies the hardware and software inventorying process.

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	DataTrack System 3.5.8117.2 Date Published: Tuesday, June 22, 2010 DataTrack System 3.5.8019.4 Update Date Published: Wednesday, May 12, 2010 DataTrack System 3.5.8010.8 Date Published: Wednesday, April 07, 2010

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	"Since we first started using the DataTrack System, I couldn’t possibly put into words how much it’s helped us out. We’ve gone from a disorganized technical support nightmare, to an organized, efficient help desk." -- Kathy Sanders, Atascadero High School Vice Principal

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