|
|
|
|
|
The DataTrack System improves productivity and workflow by automating the administration
of service and support activities. Its automation subsystem consolidates and simplifies
help desk tasks, such as work order escalation and routing, into one powerful and
easy-to-use tool.
|
|
|
|
|
|
Its import wizard, coupled with Active Directory integration, makes importing from
alternative data sources quick and easy. And, because most features and settings
are ready to go, right out-of-the-box, deployment and implementation are a breeze.
|
|
|
|
|
|
|
|
|
|
|
The integrated web client offers end users an easy way in which to submit and view
their requests. Also accessible via the web client, the searchable knowledgebase
offers a wealth of knowledge to end users, allowing them to resolve issues independently.
|
|
|
|
|
|
|
Document linking, attachments and activity logs help you keep your help desk organized
and in top running condition.
|
|
|
|
|
|
|
Organize your help desk according to your workflow, automate business processes
with the ease, receive email notifications and more.
|
|
|
|
|
|
|
|
Granular group policy and security settings allow you to lock your help desk down
as much as you want. Data Access Policies enable you to configure your users permissions
to view your help desk information.
|
|
|
|
|
|
|
Import the hardware and software information from remote computers on your network
with the Network & Workstation Audit plugin. Get detailed information about installed
software, drivers, hardware versions. Stays in sync, too!
|
|
|
|
|
|
Need to support thousands of customers and requests daily? The DataTrack System
supports sophisticated databases like Microsoft SQL Server and MySQL.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
DataTrack Email Receiver is a plugin for
the DataTrack Server that enables requesters and end users to submit work orders
via a simple, free-form email. Requesters simply send an email to a specified address,
and DataTrack Email Receiver automatically converts the email into a work order.
|
|
|
|
|
|
|
|
|
|
|
The Active Directory Integration (ADI)
plugin for the DataTrack Server interfaces with Microsoft® Active Directory to enable
account authentication and automatic import.
|
|
|
|
|
|
|
|
|
|
|
Enterprise Database Connector (EDC) is
an optional add-on for the DataTrack System that enables the DataTrack Server to
utilize MySQL, MSDE, SQL Server 2000, SQL Server 2005 or newer databases.
|
|
|
|
|
|
|
|
|
|
|
DataTrack Network and Workstation Audit
(NWA) is a plugin for the DataTrack Server that simplifies the hardware and software
inventorying process.
|
|
|
|
|
|
|
|
|
|
 |
|
|
|
|
Type a few keywords to search our knowledge base.
|
|
|
|
|
|
|
|