|
|
 |
DataTrack System
The DataTrack System is a powerful, web-enabled
service and support management system designed for helpdesks,
call centers, software development teams and IT departments.
Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack
System offers an affordable, all-inclusive solution for organizations of all sizes
and types.
The DataTrack System helps with all facets of your help desk, including such features
as work order tracking, escalation and automation,
knowledge base, asset management, e-mail notifications,
user-defined fields, PC auditing, file attachments
and much more.
An ideal blend of functionality, innovation, and ease-of-use, the DataTrack System
enables you to deliver quality service while helping to reduce costs.
|
|
|
|
|
|
Web
Demos |
|
|
|
|
|
Versatile
& Scalable |
|
|
 The DataTrack System provides
a versatile service management solution for organizations of all sizes and types
– from bakeries to aerospace firms.
With support
for Microsoft SQL Server, MySQL, Access and various other database types, the DataTrack
System grows as your organization does.
|
|
|
|
|
|
Affordable
& Cost Effective |
|
|
The DataTrack System offers
a plethora of features found in enterprise-level solutions for literally a fraction
of the cost – from automation and escalation to knowledge and asset management.
|
|
Easy to Use |
|
|
Unlike various other solutions,
the DataTrack System retains advanced features, while maintaining ease-of-use. The
DataTrack Desktop Client and Web Client sport an intuitive user interface which
places the most-appropriate options for the task at hand in a convenient location.
|
|
Secure &
Trustworthy |
|
|
The DataTrack System sports
a variety of robust security measures, designed to keep unauthorized users from
accessing information that they shouldn’t be – keeping your data secure.
|
|
Globally
Accessible |
|
|
Through the Desktop Client
or Web Client, the DataTrack System can be accessed over the internet. From virtually
any location on the planet, users can submit work requests through the Web Client,
while technical staff manage work orders through the Desktop Client.
|
|
|
|
|
Documentation
Downloads |
 |
|
|
|
|